It's smart to make Jira workflows as simple and flexible as possible. I like to give users multiple ways to transition issues between statuses and even let them skip statuses when needed. But sometimes skipping a status is undesirable or creates a compliance problem. Consider an approval status for example. You'd certainly fail an audit if work was started on an issue or an issue was completed before it was approved. Luckily, Innovalog's Jira Misc Workflow Extensions (JMWE) app has a validator to prevent it.

Use Case: Before work is started or an issue reaches its final workflow status, make sure it passes through the "Approval" status.

Bonus: Conditional Approval, to allow selected issues to bypass the "Approval" status.

You can also read/download this PDF document.

The highly-anticipated Jira Misc Workflow Extensions (JMWE) 6.2 is here, and we are excited to let you know about a few important new features, as well as many improvements.

​If you are contemplating attending Atlassian Summit 2020, consider this: you will spend a few knowledge-packed days amongst the most expert professionals, all available to you to ask questions, gather ideas, and explore future opportunities. Those professionals not only include the 'Atlassians' themselves, but also many super-knowledgeable consultants and trainers, such as our friend Rachel Wright. She is an entrepreneur, Certified JIRA Administrator, and author of the JIRA Strategy Admin Workbook.

Recently, Rachel published an article on how to convince your boss to send you to the event - get a few good ideas here.

Innovalog again is a proud sponsor of this mega event and we hope to see you in Las Vegas.

Customers who run older Jira instances might still have the free version of JSU. Now it is no longer free and requires a license to operate, which you'd need upon upgrading to the latest Jira instance. Recently, JSU announced price increases, up to three-fold, and as of November 4, 2019, JMWE and JSU are priced the same*. However, some customers either consider purchasing a single workflow automation tool or want to replace JSU with JMWE. In most cases, thanks to many point-and-click extensions in JMWE, as well as extensibility via simple yet powerful scripting, it can be done easily.  

If you set up a Jira Service Desk email address, when a customer submits a support request by email, it is captured and becomes a new ticket (issue). These are added to your queues so that your team can focus on all your customer requests in one place. Sometimes, however, issues might not be relevant and you and you might consider it SPAM.