​This solution was provided by Darryl Lee. It has earned a $100 donation to FIRST. Challenge was submitted by Rachel Wright.

Challenge:

A customer submits a support request through the Jira Service Management customer portal. A help desk technician receives the request and classifies it by choosing a Component representing an impacted software application or business area. They use a second field to select the type of support needed. 

The type of support available needs to be Component-specific. For example, if the Component is "email," the only applicable support selections are "troubleshooting" and "monitoring." If the Component is "network," the only suitable support selections are "monitoring" and "security."

​This solution was provided by Sait Kiremit. It has earned a $50 donation to FIRST by Blended Perspectives. 

Challenge:

​In Jira Service Desk, a customer request type needs either a custom field or an attachment. For example, if the user does not enter the value in the custom field called "Request Participants" on the request screen, the user will be warned of a required attachment. If the user enters the "Request Participants" field, this warning will disappear when creating a request.

The upcoming holiday season will feel quite different for many people this year, which is why it's important that we give back. Give back to communities and groups who need extra support and love. Give back to people in need and to organizations that care for others.

Recently, I was chatting with Rodney Nissen (a.k.a, thejiraguy.com) about the Holidays, this challenging year, and, of course, Jira. An idea was born. An idea that evolved from a mere competition for a prize into a much bigger project - a charitable contest that will give back to the community.