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See how Jira and Innovalog's workflow automation can help
Oct
23

Want to migrate from JSU to JMWE?

Migrating from JSU to JMWE

Customers who run older Jira instances might still have the free version of JSU. Now it is no longer free and requires a license to operate, which you'd need upon upgrading to the latest Jira instance. Recently, JSU announced price increases, up to three-fold, and as of November 4, 2019, JMWE and JSU are priced the same*. However, some customers either consider purchasing a single workflow automation tool or want to replace JSU with JMWE. In most cases, thanks to many point-and-click extensions in JMWE, as well as extensibility via simple yet powerful scripting, it can be done easily.  

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Oct
02

Improve handling of SPAM for Jira Service Desk (JSD) Agents

Improve handling of SPAM in Jira

If you set up a Jira Service Desk email address, when a customer submits a support request by email, it is captured and becomes a new ticket (issue). These are added to your queues so that your team can focus on all your customer requests in one place. Sometimes, however, issues might not be relevant and you and you might consider it SPAM. 

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Oct
01

How to view Issue Transitions in Jira Cloud

See Issue Transitions in Jira Cloud

In the past, the issue view in Jira Cloud has displayed a transition tab, the feature some have come to rely on for activity information essential to their business processes. For example, managers and auditors could have a clear understanding of what actions have been taken on issues, that the right people work on or approve them, and that the processes always follow the appropriate workflow.

Since then, on the new issue view this tab is no longer available and only older Jira Cloud instances still show this option. However...

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Sep
30

The difference between the legacy Transitions tab and JMWE’s (and how to disable one)

Jira Issue Transition History Tab

JMWE's new Transitions tab option gives users a precise view of transitions and if you are using this app, it is enabled by default. However, some older Jira Cloud instances might show a second "old view" Transitions tab. This is a legacy tab originally provided by Jira Suite Utilities (JSU).

To avoid confusing your users with two similar options, you might want to disable one of the tabs. But which one should you keep?

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Jun
11

Automatically transition Jira Issues

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As a Jira administrator, I frequently see this problem: child issues are closed but nobody remembered to close the parent issue. Users have already moved on to the next thing and the parent issue sits in its incorrect status forever. Or maybe it's the opposite: the Epic is closed, but its Stories, Bugs, and Tasks were forgotten.

When issue status does not reflect reality, reporting is a nightmare. All completed or unneeded issues should be transitioned to their final status. Why not take this step off your user's "to do" list and automate it? It's easy to automatically transition issues with Innovalog's Jira Misc Workflow Extensions (JMWE) app.

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Mar
12

Build your first calculated custom field with JMCF

Viewing time under 2 minutes | for Jira Misc Custom Fields 

Here, we use the Transition Caller custom field type to display the person who resolved an issue (as an example). Using this custom field type, you can display, search for and report on the author of any transition based on actual transition IDs or between one, many, or all statuses. We cover the latter one in the above video.

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Feb
13

Boost your Jira Boards with JMCF calculated fields

Customize your Jira board with a calculated field

In Jira, you can customize your Board cards to help users focus on important details. You can filter according to your preferences, change colors, and display up to three fields. Adding a field you already have available in Jira is not difficult. However, you often want to show information not stored in an issue field, or pull it from a related issue.

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