The highly-anticipated Jira Misc Workflow Extensions (JMWE) 6.2 is here, and we are excited to let you know about a few important new features, as well as many improvements.

If you set up a Jira Service Desk email address, when a customer submits a support request by email, it is captured and becomes a new ticket (issue). These are added to your queues so that your team can focus on all your customer requests in one place. Sometimes, however, issues might not be relevant and you and you might consider it SPAM. 

In Jira, you can customize your Board cards to help users focus on important details. You can filter according to your preferences, change colors, and display up to three fields. Adding a field you already have available in Jira is not difficult. However, you often want to show information not stored in an issue field, or pull it from a related issue.