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See how Jira and Innovalog's workflow automation can help
Oct
02

Improve handling of SPAM for Jira Service Desk (JSD) Agents

Improve handling of SPAM in Jira

If you set up a Jira Service Desk email address, when a customer submits a support request by email, it is captured and becomes a new ticket (issue). These are added to your queues so that your team can focus on all your customer requests in one place. Sometimes, however, issues might not be relevant and you and you might consider it SPAM. 

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Oct
01

How to view Issue Transitions in Jira Cloud

See Issue Transitions in Jira Cloud

In the past, the issue view in Jira Cloud has displayed a transition tab, the feature some have come to rely on for activity information essential to their business processes. For example, managers and auditors could have a clear understanding of what actions have been taken on issues, that the right people work on or approve them, and that the processes always follow the appropriate workflow.

Since then, on the new issue view this tab is no longer available and only older Jira Cloud instances still show this option. However...

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Sep
30

The difference between the legacy Transitions tab and JMWE’s (and how to disable one)

Jira Issue Transition History Tab

JMWE's new Transitions tab option gives users a precise view of transitions and if you are using this app, it is enabled by default. However, some older Jira Cloud instances might show a second "old view" Transitions tab. This is a legacy tab originally provided by Jira Suite Utilities (JSU).

To avoid confusing your users with two similar options, you might want to disable one of the tabs. But which one should you keep?

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Jul
01

All you need to know about JMWE's new pricing for Jira Cloud

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When we made Jira Misc Workflow Extensions (JMWE) for Jira Cloud commercial in 2016, we priced our product according to the released functionality and kept the price the same for three years. Many improvements have happened since then and our inaugural pricing is ending in 30 days (on August 1st, 2019). 
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Jun
17

Just released: new JMWE features for Jira Cloud

JMWE-for-jira-cloud-just-released

We are super-excited about our latest release of Jira Misc Workflow Extensions (JMWE) for Jira Cloud! It includes many new features that give our customers the ability to enhance automation by better customizing Jira workflows. Here is what's new in this release.

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Jun
11

Automatically transition Jira Issues

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As a Jira administrator, I frequently see this problem: child issues are closed but nobody remembered to close the parent issue. Users have already moved on to the next thing and the parent issue sits in its incorrect status forever. Or maybe it's the opposite: the Epic is closed, but its Stories, Bugs, and Tasks were forgotten.

When issue status does not reflect reality, reporting is a nightmare. All completed or unneeded issues should be transitioned to their final status. Why not take this step off your user's "to do" list and automate it? It's easy to automatically transition issues with Innovalog's Jira Misc Workflow Extensions (JMWE) app.

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May
15

Tell us what you've built in Jira and win a NINTENDO SWITCH​ [this contest is now closed]

The Jira workflow contest is on!

We know you have ideas on how to make your Jira workflows better, and we hope Jira Misc Workflow Extensions (JMWE) and Jira Misc Custom Fields (JMCF) help you do that.  Take a few minutes [updated 6/17/2019 raffle closed] share how you use JMWE or JMCF and we'll share it with the world (we will respect anonymity if you prefer). Not sure how it would look? Just take a look at these real-life use cases already shared by other Jira superstars.

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May
08

Fix your workflows automatically with the new Migration Tool

Fix your workflows automatically with the new Migration Tool

The major changes that Atlassian is making to the Jira REST API on top of which all apps are built, including JMWE for Jira Cloud, will impact some or all of your workflows. Though GDPR compliance was the primary reason for the changes, they will affect customers across all countries, not only those located in the European Union.

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Apr
23

Important changes that affect Jira Cloud workflows, and how to fix them before they break

New privacy changes might break your Jira workflows

Starting on April 29th, in a continuous effort to improve customer trust and address all EU General Data Protection Regulation (GDPR) requirements, Atlassian is making very important changes to Jira Cloud that will affect (break!) some of your workflows. This affects all Jira Cloud customers.

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Apr
16

Conditions/Validators for Jira Cloud [now available]

Viewing time 90 seconds | for Jira Misc Workflow Extensions for Jira Cloud 

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Apr
10

About Jira Misc Workflow Extensions (JMWE)

​Viewing time under 2 minutes | for Jira Misc Workflow Extensions