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See how Jira and Innovalog's workflow automation can help
Jan
21

Verify approval in a Jira workflow

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It's smart to make Jira workflows as simple and flexible as possible. I like to give users multiple ways to transition issues between statuses and even let them skip statuses when needed. But sometimes skipping a status is undesirable or creates a compliance problem. Consider an approval status for example. You'd certainly fail an audit if work was started on an issue or an issue was completed before it was approved. Luckily, Innovalog's Jira Misc Workflow Extensions (JMWE) app has a validator to prevent it.

Use Case: Before work is started or an issue reaches its final workflow status, make sure it passes through the "Approval" status.

Bonus: Conditional Approval, to allow selected issues to bypass the "Approval" status.

Oct
02

Improve handling of SPAM for Jira Service Desk (JSD) Agents

Improve handling of SPAM in Jira

If you set up a Jira Service Desk email address, when a customer submits a support request by email, it is captured and becomes a new ticket (issue). These are added to your queues so that your team can focus on all your customer requests in one place. Sometimes, however, issues might not be relevant and you and you might consider it SPAM. 

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Jun
11

Automatically transition Jira Issues

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As a Jira administrator, I frequently see this problem: child issues are closed but nobody remembered to close the parent issue. Users have already moved on to the next thing and the parent issue sits in its incorrect status forever. Or maybe it's the opposite: the Epic is closed, but its Stories, Bugs, and Tasks were forgotten.

When issue status does not reflect reality, reporting is a nightmare. All completed or unneeded issues should be transitioned to their final status. Why not take this step off your user's "to do" list and automate it? It's easy to automatically transition issues with Innovalog's Jira Misc Workflow Extensions (JMWE) app.

Use Case: When all child issues are closed, automatically transition the parent so users don't need to do it manually. Example: When all Sub-tasks are transitioned to the "Closed" status, automatically transition the Task issue to the "Closed" status.

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Jun
11

Teaming up to improve Jira workflows

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Workflows are the most talked about area of Jira. Sometimes workflows don't represent your real life process. Other times, there are too many manual steps and people hate it! Whatever the situation, users and admins are always interested in learning more and improving workflows. It's no surprise that "Jira Workflows for Business Teams" is my most popular online course and that workflow materials are the most downloaded items in the Strategy for Jira store.
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Mar
12

Build your first calculated custom field with JMCF

Viewing time under 2 minutes | for Jira Misc Custom Fields 

Here, we use the Transition Caller custom field type to display the person who resolved an issue (as an example). Using this custom field type, you can display, search for and report on the author of any transition based on actual transition IDs or between one, many, or all statuses. We cover the latter one in the above video.

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Feb
13

Boost your Jira Boards with JMCF calculated fields

Customize your Jira board with a calculated field

In Jira, you can customize your Board cards to help users focus on important details. You can filter according to your preferences, change colors, and display up to three fields. Adding a field you already have available in Jira is not difficult. However, you often want to show information not stored in an issue field, or pull it from a related issue.

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