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See how Jira and Innovalog's workflow automation can help
Oct
02

Improve handling of SPAM for Jira Service Desk (JSD) Agents

Improve handling of SPAM in Jira

If you set up a Jira Service Desk email address, when a customer submits a support request by email, it is captured and becomes a new ticket (issue). These are added to your queues so that your team can focus on all your customer requests in one place. Sometimes, however, issues might not be relevant and you and you might consider it SPAM. 

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Oct
01

How to view Issue Transitions in Jira Cloud

See Issue Transitions in Jira Cloud

In the past, the issue view in Jira Cloud has displayed a transition tab, the feature some have come to rely on for activity information essential to their business processes. For example, managers and auditors could have a clear understanding of what actions have been taken on issues, that the right people work on or approve them, and that the processes always follow the appropriate workflow.

Since then, on the new issue view this tab is no longer available and only older Jira Cloud instances still show this option. However...

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Sep
30

The difference between the legacy Transitions tab and JMWE’s (and how to disable one)

Jira Issue Transition History Tab

JMWE's new Transitions tab option gives users a precise view of transitions and if you are using this app, it is enabled by default. However, some older Jira Cloud instances might show a second "old view" Transitions tab. This is a legacy tab originally provided by Jira Suite Utilities (JSU).

To avoid confusing your users with two similar options, you might want to disable one of the tabs. But which one should you keep?

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Aug
20

New features in JMWE for Jira Server 6.1

whats-new-in-jmwe-6-1

We are excited to announce several new features, plus many improvements, that will give Jira Admins considerably more options in configuring their workflows. Here is what's new in Jira Misc Workflow Extensions (JMWE) for Jira Server:

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Aug
09

We are looking for Java and Full Stack Software Engineers

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Hello software gurus!

We are expanding our development team and are now looking to fill these positions: Java Software Engineer and Full Stack Software Engineer. 

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